MS Teams Integration with Jira

[Uvin_Sandirigama]

Context: I created an automation rule to post a message in a teams chat after a ticket gets created in my project. The rule is working as expected, but I need some help making changes to the look at feel, if it's possible to.

In my original version, it has this "View in Jira" button when posted on Teams as I had "Include work item summary in message" ticked in the automation rule.

I got an ask to see if the details of what shows in that message can be reduced to just a summary but when I do that, i.e. I unticked "Include work item summary in message", it's missing the "View in Jira" button.

Is there a way when I can include the "View in Jira" button for my 2nd version (i.e. 2nd screenshot)

[Benjamin Linser _yasoon_]

Hi @Uvin_Sandirigama ,

welcome to the community :) 

Thanks for sharing your Use case/approach. As @Abdelkader KARA pointed out this is the right way to do it via the native automation integration capabilities from Microsoft/Power Automate.

In case you like to make the integration more deeply you could also use a 3rd party app from the Atlassian Marketplace. If you don't consider to use an app: just stop reading :) 

My name is Benjamin from yasoon. We are developing 3rd party app integrations between Microsoft and Jira. Our main app is called "Microsoft 365 for Jira". One of our core functionalities is the linking between Teams chats/channel posts and Jira issues. Automating this workflow can easily being done and you can customize your own Adaptive card including various fields/links. I'll attach you here some docs about this:

Automation

Adaptive cards

Depending on your exact Use case you could also use a Project Automation for incident management.

If you like to know more feel free to book a demo here or reach out to us via our Service Desk.

Have a wonderful day!

Best regards,

Benjamin

[Abdelkader KARA]

Hello Uvin,

I believe you can use Microsoft Teams Adaptive Cards and directly leverage the Teams Message API. For message generation, you can use SmartValue with placeholders such as {{issue.url}}.

Within the Adaptive Card, you can include this value in a button to achieve what I want using like Action.Submit, Action.OpenUrl, and others, and simply feed them with the URL as needed.

I hope this helps.

Kind regards,
Abdelkader

[Uvin_Sandirigama]

Thanks Abdelkader! I assume you have also use Power Automate for this?

[Abdelkader KARA]

Exactly, you can put a small workflow for this and it will work perfectly every time.

[Uvin_Sandirigama]

awesome, will try it out. Thanks for your help!