*Lost recovery key to login into Jira

[Padmini]

unable to login into Jira application, my account is enabled with two step verification loat the recovery key.

How to recover

[Arkadiusz Wroblewski]

Hello @Padmini 

You will need to follow this steps:

Besides your Jira Admin will be probably able to Reset 2FA for you or exclude from Policy that you can setup a new One. 

Best,

Arkadiusz 🤠 ☀️ 

[Shalini Pradhan]

Hello @Padmini ,

Good day! Welcome to Atlassian Community :)

As @Arkadiusz Wroblewski rightly mentioned, You can refer to the steps mentioned in this document: https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

If that doesnt help, you can contact Atlassian support here: https://support.atlassian.com/contact/