Lost plan & Board content after saving changes

[Job Sinke]

Hi, 

I lost my whole plan & board after clicking on "Save changes". Just created 29 projects for my team and spent 6 hours working on it and it all disappeared. Could you please help me out? I am leading the transition for Bolt Jira Implementation and this is causing quite some inconvenience. 

Anyone who experienced this or can Jira reach out? 

Please let me know. 

Thanks in advance.

Job

[Rajat Pratap Singh · Accepted solution]

Hi @Job Sinke 

Sorry to hear that!
As per the description and the link shared, it looks like you are viewing the Timeline view in the Advanced Roadmaps Plan module of Jira cloud.

Could you check if you are able to browse all the 29 projects that were created.
Go to Jira home page -> On the left panel, click on Projects ->More projects.

If the view permissions are still intact, please create a new advanced roadmaps plan to check if that populates.

Plans in Jira Cloud’s Advanced Roadmaps don’t usually delete projects or boards. In most cases, data is still in the system and can be re-linked by adjusting the plan’s sources.

Regards
Rajat

[Tomislav Tobijas · Accepted solution]

Hi @Job Sinke ,

There is an active incident in Jira, but I'm not sure if it is related to what you're experiencing.

When you say "projects" do you mean Jira projects or work items with a custom type project?

As most people here are just regular end-users or Atlassian partners (not Atlassian employees), I would maybe recommend reaching out to Atlassian Support and granting them data access so they can check in the backend what's going on 👀
*note that this is a public forum so just be aware of which info you're sharing here

Cheers,
Tobi

[Job Sinke]

Hi, 

I cannot raise a ticket with support unfortunately. It's redirecting to the forum. 

Job

[Karan Sachdev]

Hey @Job Sinke

Welcome to Atlassian Community!

We would need some back and forth questions to narrow it down. It would be better to raise a support ticket for this to get assistance from one of the support team members.

Thanks!

[Job Sinke]

Hi, 

I would like to refer to the Plan & Board I Created the last 3 days for Bolt. I am the implementation manager for the Netherlands team and it took my quite some time to organise our projects. 

In the top right corner of the screen an orange pop-up showed up that 43 changes were unsaved and I clicked the button "Save Changes". I was surprised that all projects disapeared from both the Plan & the Board. 

Do you know what went wrong here and how to resolve it? 

Thanks in advance. 

Job

[Job Sinke]

@Rajat Pratap Singh @Tomislav Tobijas