Lost admin access due to 2FA – Need help recovering Atlassian Cloud site

[sjnoh]

Hello Atlassian team,

We have lost access to the administrator account for our Atlassian Cloud site:
`https://glosign.atlassian.net`

The admin account is protected by two-factor authentication (2FA), but neither the 2FA device nor the recovery key is available. The person who originally configured the account has left the company.

There are no other admin accounts remaining, and we are unable to raise a support request through the portal due to permission restrictions.

The locked account uses an email under our company domain (`businesson.co.kr`).
We can verify ownership of the domain through DNS, email confirmation, or official business documentation if needed.

We would appreciate your guidance on how to proceed with recovering or transferring administrative access.

Thank you.

[Andy Heinzer]

Hi @sjnoh 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-434062

Please followup there so that our support team can assist further.

Thanks

Andy

[Sebastian Krzewiński]

Hi @sjnoh 

Please contact with Atlassian support (https://support.atlassian.com) to handle this. Support is able to fix this issue.

Regards,

Seba