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Lost access to boards

AKALJOT SINGH
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January 16, 2026

We use Jira to manage our various projects and use boards for our sprints, we all had access to them yesterday but have all found to not have access to them anymore this morning.
Opening a board presents the following message, but the administrator also has no access to it:
image.png

I have also noticed that the projects seem to be opening within Jira Product Discovery instead of classic Jira like it used to.

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AKALJOT SINGH
I'm New Here
I'm New Here
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January 16, 2026

Issue has been resolved by customer service.

Charlie Misonne
Community Champion
January 19, 2026

Hi @AKALJOT SINGH 

I assume this was caused by someone in your company changing permissions?

Or did you have to raise an Atlassian support request for this?

Αγγελος Κουταλάς
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January 26, 2026

@AKALJOT SINGH  hello, i have the same problem . how was it resolved? thank you

Charlie Misonne
Community Champion
January 26, 2026

@Αγγελος Κουταλάς you should probably reach out to your Jira administrator to see why you do not have this access.

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