Hello @Justin Golden
Welcome to the Atlassian community.
Is this a Free or paid instance of Jira?
When you say you are the only user, are you the only user of this Jira instance or the only user of that particular board?
What happens when you try to access the board? Do you get a message? If so, what is the message?
When was the last time you accessed any data in this Jira instance?
Do you still have access to other information in the Jira instance?
If this is a scenario where:
- you don't have access to any other data
- it is/was a free subscription
- prior to this attempt you had not access the instance in 120 or more consecutive days
...then Atlassian may have deactivated the subscription due to inactivity. If that is the case they would've sent emails to the Organization Admin(s) warning of the prolonged inactivity and impending deactivation.
If you still have access to some data, then the above may not be the case.
If you still have access to some data have you checked if the project itself still exists? You may be in a scenario where the board was deleted but the project still exists.
Or the project may have been deleted or archived?
Atlassian doesn't really provide telephone support except, I think, when the subscriber is on an Enterprise plan.
When did you open your support case?
Through what link did you open your support case?
With answers to some of the questions above we may be able to provide guidance that is more directly applicable to your situation.
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