Looking for a calendar sync option from Microsoft O365 to JIRA service desk

[Gregory MacHott]

In order to better service our internal customers, we are looking for a way to schedule and link our customer's calendars to their JIRA service desk tickets.  This way we can track capacity for in-office visits, schedule hardware tasks, and keep our customers informed when a technician will be available.

[Peter_DevSamurai]

Hi @Gregory MacHott , 

For the most correct O365 integration, you should look into the Marketplace apps as there is no work-arounds this.

• Microsoft 365 for Jira (by Yasoon): Schedule Outlook/Teams meetings directly from tickets and auto add events to shared calendars.

• Outlook Meetings for Jira (part of Yasoon suite): This one is more focused on scheduling
• Calendar Sync for Jira (for lighter sync): Exports ticket events (e.g., via JQL for hardware visits) as iCal feeds to Outlook calendars. Customers subscribe to see updates.

If you're on Premium, combine with JSM automation to trigger invites on ticket creation. :)

I hope this works well for you. 

Best,

Peter