Looking for Guidance on Jira Board Filters Queries

[Tobey Hallam]

Hey folks,

This is very strange behavior and gets complicated, I'll do my best to describe with proper Jira terminology.

I am working in a jira "space", and have a board / backlog view based on a simple JQL filter (project = xyz AND Type In (Story, "Testing Impact", Spike, Bug, Epic) ORDER BY Rank ASC). 

I am splitting the current work that lives in the space in half, and dividing my large team into 2 smaller teams. I'm trying to segregate the work such that I have 2 distinct views, 1 for each team. My goal is to have a backlog and sprint board unique to each team.

So I created a 2nd "board".

2nd board filter is just like above, but added AND component = Forms

1st (original) board filter, added AND component != Forms

My goal is to have everything with a component of 'forms' go to 2nd board, where everything else (could be multiple component values, or blank component value) goes to the 1st board.

When I made these change the results were:

• Anything with a blank component field gets dropped from the view of board 1 (which is new behavior)
• Anything with a component value = 'Forms' gets routed to board 2 (expected)
• When I create a new ticket in either board, with a blank component field, they disappear, and are not viewable in either board

So I adjust 1st board query to AND component != Forms OR component IS empty. Now the 1st board will not render on screen at all, it's broken. But the new filter results show up in the filter screen while I am revising the JQL for the filter query.

I thought about setting up the component field with a required input, such that when you create a new ticket, the user has to select a component value, before saving the ticket, the forcing each board filter to use either/or a certain component, but seems I don't have the ability to set required entry fields based on the way my org has the project set up. I don't think I'll be able to get that changed, so this isn't a viable alternative.

Maybe it's a simple query update but I'm lost, but please help!

[Benjamin]

HI @Tobey Hallam ,

Your Org can set a field scheme for your project to require the component field. That should be possible. 

As for the filter, it looks right and your filter screen does show the result. What exactly is shown on your board and what type of board are you using?

-Ben

[Tobey Hallam]

thanks @Benjamin ,

Yeah I can't, for the life of me, find an issue with my logic on the filters. Seems really straight forward to me but... I've tried several things and just can't get this thing to dance the way I want it to.

This is a view of the filter after I add the AND component != Forms OR component IS empty, didn't notice this before, but looks like it's ignoring the project key and just pulling in tickets from every project in the company with a blank component? The tickets below aren't in my project space. Maybe that's why the board view is crashing out and not displaying?

The filter and 1st board work perfectly fine when I remove the bolded piece.

[Tobey Hallam]

I think I may have figured it out. Maybe.

When I change the JQL to AND component IN (CORE, EMPTY), my 1st board starts behaving they way I wanted it to, without pulling in every project in the company.

Not exactly how I expected to get there, but I kept tinkering and fell into the solution. I'll post an update if I find this isn't a long term solution.

[Benjamin]

Correct. The filter is working they way it should from the screen shot. The project should be there to reduce the scope of the filer. 

The Filter you have in your JQL screen shot should have a parenthesis around the components statements. Otherwise, what the filter is doing is taking everything with the "AND" together to match...if it doesn't match it will just look at every component that is empty.