Looking For Best Practice Suggestions - Multiple Teams With Completely Different Workflows

[Gail]

I have a new project request for our Marketing business area, and I am still in the early requirements phase.   There are 2 dev teams and one ops team.   

• Each dev team works completely different than the others as far as workflows, fields, how they use their current app (Monday).
• Each dev team has a completely different intake form/process.
• The ops team works as the "front end" taking all new intakes and sending them to the proper dev team board.

Caveats:

• Some issues need to be passed through ALL the dev teams and some don't

My initial thoughts:

• Give the ops team a JSM project.   This will give great forms (cascading/nested forms are a requirement, and JWM doesn't cut it).
• I'm stuck at giving each dev team their own Jira Software project as one of them has a pretty standard workflow similar to some of our existing workflows BUT the other one has a completely crazy customized workflow.   I don't know that I could combine the two without the custom workflow team pushing back.   
• The other option if above doesn't work is put both dev teams into one Jira Software project.   

Has anyone had a good experience taking multiple dev teams who work differently and moving them to a single Jira Software project?

Thanks in advance.  

[Nic Brough -Adaptavist- · Accepted solution]

Work off (company managed) boards.  These make the project-level sgregation pretty much irrelevant.

Keeping it as simple as possible, let's say you have the obvious project model:

Dev 1 with the simple workflow(s)

Dev 2 with the crazy workflow(s)

Ops with a JSM portal 

Ops don't need a board in theory, but you could create one based on the filter "Project = Ops".

The trick for working cross-project with JSM projects is that your Ops Agents do not move issues into other projects, they create linked issues when something needs to go to a developer.  This maintains the Request : Customer communication link, and shields your developers from noise.

Now, the simple option is now to create two boards, based on "project = dev-1" and project = dev-2", but that won't help your people with cross-team stuff.

So, add something to the filters that allows you to cross-select.  Some people do it with labels, but for this one, I would reach for a multi-select list, containing options Dev-1-team and Dev-2-team.  Your filters can then become something like:

Project = Dev-1 OR (project = dev-2 and multi-select = Dev-2-team)

This could also work if you put both dev teams in a single project, although that could be "fun" with some issue types using the simple workflow and others using the crazy one.  I think I'd recommend two projects here.