Login issues...

[Mike Freeman]

Users are unable to log into our atlassian site, therefore we are unable to use Jira Software, Jira Service Management or Confluence.  I can't open a support ticket because I can't log in.  Does anyone know how to contact support in this event?  Someone at Atlassian really didn't think this through very well.

[tcurtis · Accepted solution]

I submitted a request to support and referenced this post so hopefully they will also see it.

[Mike Freeman]

Thank you very much for your assistance.

[Mike Freeman]

It looks like someone was able to get this issue reported, as we had one users who was logged into our site before login went down.  I was able to get to support through her login and we saw a status message about the login issue.

Nonetheless, it sure would be nice if Atlassian would provide us plebes who don't pay for the premium subscription tier a way to open a service ticket without having to log in.

[tcurtis]

We dont pay for Premium.  My login just had not timed out and I was able to get into the support portal.  However I get your point.  The Premium subscription stuff aggravates me for about 100 different reasons.

[Stephen Sifers]

Hello @Mike Freeman 

Sorry you're experiencing issues logging in. Do know there is a current incident related to logins. More info may be found at https://jira-software.status.atlassian.com/

If you're still having issues after the incident is resolved please let me know.

Regards,
Stephen Sifers

[Mike Freeman]

Yes, I see that now.  It wasn't there at the time I posted this, though.  Big thanks to tcurtis for submitting a request and referencing my post...I'm pretty sure that's why they became aware of it.

[tcurtis]

@Stephen Sifers when I checked the status page myself that was Incident was not there.  I appreciate you sharing that its there but it was not at the time.  

[Jay Johnson]

Having the same issue. Looks like the authentication service is throwing a 500 error.