The login email for our Jira marketplace account no longer exists.
Because of this we can no longer log in to our marketplace account.
Are there any solutions to this?
How can I change the login email or login to the account?
@Wasay Ibrahim If you are a Marketplace partner, you can raise a support request at https://atlassianpartners.atlassian.net/support#/
I am a marketplace partner, but I cannot find any option to get a support request through this link.
I see a dropdown asking me what kind of issue I am facing. I enter "Account Login and Email Issues" over here. Then I enter my site URL in the next field. An image of what I see next is attached.
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Hi @Wasay Ibrahim
- Is this a Marketplace vendor account (used to manage Marketplace apps), or are you referring to a regular Atlassian account?
- Do you still have access to the Atlassian account itself, but the associated email address has been decommissioned, or can you no longer sign in at all?
If the email address no longer exists and you can't sign in to the Atlassian account, you'll most likely need to contact Atlassian Support. They can help verify ownership of the account and, if appropriate, assist with updating the email address or restoring access.
You can raise a support request here:
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I am a marketplace partner, but I cannot find any option to get a support request through this link.
I see a dropdown asking me what kind of issue I am facing. I enter "Account Login and Email Issues" over here. Then I enter my site URL in the next field. An image of what I see next is attached.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.