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  • Login email for Jira Marketplace account no longer exists. How can I log in or change the login?

Login email for Jira Marketplace account no longer exists. How can I log in or change the login?

Wasay Ibrahim
July 22, 2026

The login email for our Jira marketplace account no longer exists. 
Because of this we can no longer log in to our marketplace account.
Are there any solutions to this?
How can I change the login email or login to the account?

2 answers

0 votes
Laura Campbell
Community Champion
July 22, 2026

@Wasay Ibrahim If you are a Marketplace partner, you can raise a support request at https://atlassianpartners.atlassian.net/support#/

Wasay Ibrahim
July 22, 2026

I am a marketplace partner, but I cannot find any option to get a support request through this link. 

I see a dropdown asking me what kind of issue I am facing. I enter "Account Login and Email Issues" over here. Then I enter my site URL in the next field. An image of what I see next is attached.Screenshot (1).png

0 votes
Gor Greyan
Rising Star
Rising Star
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July 22, 2026

Hi @Wasay Ibrahim

- Is this a Marketplace vendor account (used to manage Marketplace apps), or are you referring to a regular Atlassian account?
- Do you still have access to the Atlassian account itself, but the associated email address has been decommissioned, or can you no longer sign in at all?

If the email address no longer exists and you can't sign in to the Atlassian account, you'll most likely need to contact Atlassian Support. They can help verify ownership of the account and, if appropriate, assist with updating the email address or restoring access.

You can raise a support request here:

https://support.atlassian.com/contact/

Wasay Ibrahim
July 22, 2026

I am a marketplace partner, but I cannot find any option to get a support request through this link. 

I see a dropdown asking me what kind of issue I am facing. I enter "Account Login and Email Issues" over here. Then I enter my site URL in the next field. An image of what I see next is attached.Screenshot (1).png

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