Login Problems

[ramani_chandran]

jira application stuck at the login page and asking capcha again and again...i have tried by removing all the cookies

[Bryan Trummer]

You mention that you just imported an SSL certification. Are you navigating to https://yourhostname:8443 when this is occurring? Is that also setup as your base URL?

[ramani_chandran]

No i am not navigating to that...it is occurring when i changed my new ssl certificate,still i didn't install my certificate in the server....i think once i install it will not create that problem.My base url is https://jira.domainname.com.au...

[ramani_chandran]

my log shows me this message:

18-Apr-2018 14:52:14.879 WARNING [http-nio-8080-exec-8] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jira.vodafone.com.au/rest/gadget/1.0/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

can you explain me abt this

[Bryan Trummer]

What happens when you navigate to your site with :8443 at the end of the URL? Are you able to log in?

[ramani_chandran]

the site can be reached when i navigate with 8443

[Bryan Trummer]

Does it allow you to login successfully when you navigate to :8443? Or does it continue show the captcha?

[Kenneth Kron]

We are running Jira inside of a openvz container.  It's been running for several years that way but recently starting having issues.  So we figured we'd move it to a VM but moving it requires creating a backup which requires a running server.  I'm unable to loigin also error message is:

26-Feb-2019 15:32:44.858 WARNING [http-nio-8080-exec-15] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://localhost:8080/rest/gadget/1.0/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

We like to over optimize so we are also running ngnix in front of the Jira server.  Any thoughts on how to take a backup?

[Sloan]

Hi @ramani_chandran is this about Jira Cloud or Server?

Have you tried different browsers? Are you the Admin of your Jira?

[ramani_chandran]

hi this is jira server and i have tried with different browsers still iam getting the same issue..yes iam the admin of jira

[ramani_chandran]

and for your information just i have imported SSL certificates in the browser and still didnt install at the server end....will these create any problem for logging?

[Sloan]

I am not sure if this can be the cause.

I recommend having a look at your Application Logs (found in the home directory). There you should see failed login attempts.

[ramani_chandran]

ya niklas thank you will try that

[ramani_chandran]

my log shows this message...could you explain me on this

18-Apr-2018 14:52:14.879 WARNING [http-nio-8080-exec-8] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jira.vodafone.com.au/rest/gadget/1.0/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.