Login As User option not showing up for admin

[Ghana]

I tried with steps explained in the below article but I could not find 'login As User' on the user records of JIRA and in USer directory. I'm a org admin.

https://support.atlassian.com/user-management/docs/log-in-as-another-user/

[Valerie Knapp]

Hi @Ghana , thanks for your post.

Please can you confirm that the person you are trying to login as is not one of these?

You also can’t:

• log in as another organization admin.

• log in as a user who hasn’t accessed an app in your organization yet.

• log in as your own account to access an app.

• log in to Jira Service Management portal-only customer accounts.

Best wishes

Valerie