Log time to create issue

[Roman Pestrikov]

Hello. Anybody know how to logging time issue creating? I mean time from clicking Create button in creation form to opening this issue.

[Chris Buzon]

This is a hard question to answer - it depends on what you mean by "opening the issue", since that could mean something related to your workflow, or the time it takes for Jira to actually generate a ticket from the time you hit "submit" to the time someone else can look at the ticket. 

If you mean how long does Jira need to actually generate a ticket? Seconds, maybe less than a second. On Cloud, I would measure that as fractions of a second.  On Server, depends on a few things - but probably almost as fast.

If you instead mean, how long between "date created" and the status of "Open", then you can measure that through automation using smart values to check the date created value, and the system clock in the transition into the status Open.

[Nic Brough -Adaptavist-]

>time from clicking Create button in creation form to opening this issue

This is something that will be very short, and hence something you'd need to extract from logs.  You can increase logging in that area to try to get more detail, but I can't think of any way to extract it directly without looking at the logs.

[Zoryana Bohutska _SaaSJet_]

Hello @Roman Pestrikov 

Looks like you need to monitor lead time. 

If the issue is created in Sprint (not backlog) and after creation, it automatically comes to some status (like To Do), you can get the data you need.  One of the tools to get it is Time Between Statuses app. It can help to calculate status to status time.  So you just need to configure start and stop statuses for calculation and then data will be automatically shown in the report.

Hope it helps

Best Regards

[Nic Brough -Adaptavist-]

I don't think this can help here.  The app measures time between known status, but the question predicates <null> as the starting point, not a known status.