Locked out of my account — 2FA required but no authenticator app configured and no recovery key. Support portal only offers community support on free tier. Account is admin@thunderbolt-studios.io / boltapps.atlassian.net. How do I get 2FA disabled?
Hello @Robert Yarborough
Welcome to the Atlassian community.
Have you worked through the information in this article?
https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/
I think the last section may apply if you are using a personal account versus an account provided by an employer.
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