Loading Screen Stuck while installing plugins/addons

[siddharth]

We have successfully upgraded to JIRA 7.13, while installing plugins/add ons the screen is stuck as below,it is not progressing. Can you please guide what is the problem or how to bypass this error.

[Stephen Sifers]

Hello Siddharth,

You going to need to start Jira in safe mode to resolve your add-on issue. Here are instructions on how to complete this:

For Linux (within the Jira path)

./bin/start-jira.sh --disable-all-addons --disable-addons=com.atlassian.test.plugin

Windows (Within the Jira path)

<installation-directory>/bin/start-jira.bat /disablealladdons /disableaddons=com.atlassian.test.plugin

Source document: Add-on Tips and Tricks

Along with this, we would suggest you review the following for disabling/enabling add-ons in safe mode: Disabling and enabling apps.

Once you’re in safe mode you may remove or resolve any add-on issues you may have.

Regards,
Stephen Sifers