Linking "Start" to a new status

[Benjamin Hockenberry]

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[Trudy Claspill · Accepted solution]

Hello @Benjamin Hockenberry 

Welcome to the community.

There are several posts in this community concerning the "A newly created issue must start in the To do status category" problem you are encountering. I'm trying to find them and see if they call out an issue in Atlassian's backlog about this problem.

[Trudy Claspill]

Here is the issue for that: https://jira.atlassian.com/browse/JRACLOUD-76529

[Benjamin Hockenberry]

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[Sheena Reed]

I have had luck finding a workaround.

In my project I have 5 states:

<State>(Status Type)

Backlog (To Do)
New (To Do)
In Progress (In Progress)
QA Test (In Progress)
Closed (Done)

I want my tickets to start at "New" the default is "Backlog".

Steps I did:

1. Open Workflow Editor
2. Renamed "New" to "New SpaceHold"
3. Save & Close Workflow editor
4.  Open Workflow Editor
5. Renamed "Backlog" to "New"
6. Save & Close Workflow Editor
7. Open Workflow Editor
8. Renamed "New SpaceHold" to "Backlog"
9. Save & Close Editor

Now "New" is where the created tickets go in my workflow. Hope this helps you some.

[Sheena Reed]

Note: If you already have issues in either of the categories, you'll most likely have to move them all, which is easier to do through bulk actions