Linked Issues Transition + Automatic Assignee

[Hizkeel Khan]

Hello Everyone, 

I hope everyone is doing great. I have a two part question:

1.  I have created a custom issue type for story. Idea is if there are any issue in the story, we will lock these in new issue type. 

What I want is: When Story is moved from To-Do to In-Progress then the linked issues should move automatically. If story have 4 linked issues then all these linked issues should move automatically if the story is moved. 

2. Part 2 is dependent on part 1. if these linked issues are moved then they should be assigned automatically to that user wo whom that story is assigned. 

[Walter Buggenhout · Accepted solution]

Hi @Hizkeel Khan,

The following automation rule should do the trick:

Hope this helps! 

[Hizkeel Khan]

@Walter Buggenhout  - Thank you for such a quick response...Part 1 is working fine but part 2 is not assigning the assignee automatically. In the assignee field it shows "AJ" Automation for Jira...I have done everything you mentioned. 
Let me know where I have done wrong. 

[Walter Buggenhout]

You almost did everything I mentioned 😉 - you need to specify you want to copy the assignee field in the last step:

Hopefully that resolves the issue!

[Hizkeel Khan]

@Walter Buggenhout  - This is exactly what I have done but I'm getting errors. SS attached. 

I have added condition in the workflow to automatically assign the ticket to the current user (who is making the transition). Maybe that's the reason why rule is failing. idk 

Please provide me with a viable solution. Thanks. 

[Hizkeel Khan]

@Walter Buggenhout - Let me state it again in detail...When story is created it is To-Do state unassigned. 

I Want three things:

1. When ticket is moved from To-Do to In Progress then the ticket should be assigned automatically who the current user (who is making the transition)

2. Once ticket is moved, the linked issues should move automatically. (Achieved)

3. The linked issue should be assigned to that user to whom that main story is assigned. 

IF that can be done in a single automation rule then that would be great. Thanks. 

[Walter Buggenhout]

ok, thanks for sharing the extract from the audit log. To make this work, you need to associate a screen to the transition in your linked issues' workflow with the assignee field on it (as the error message explains)

Another option would be to add an addiitonal action to the rule: edit issue, select assignee and apply the same logic separately.

[Hizkeel Khan]

I don't understand..Can you please explain in detail of what exactly needs to be done where I can achieve all 3 conditions in a single automation rule. I won't bother you further. I promise but you need to make it clear for me. TIA.

@Walter Buggenhout 

[Walter Buggenhout]

Let's go with the simplest solution here, @Hizkeel Khan. Remove the update assignee step from your current automation rule (in the list of fields to update during the transition, just unselect the assignee field).

Then add an extra action to your automation rule as you can see here. Tested it myself in my test instance successfully:

 

[Hizkeel Khan]

@Walter Buggenhout - Thank you for the reply. I'll try that and let you know if that works for me. 

[Hizkeel Khan]

@Walter Buggenhout - Thank you so much! It works perfectly fine now.