Labels field is not showing in tasks and tickets?

[wahaj_afzal]

Hi Team,

I have a service desk running and pulling requests/issues/tickets in JIRA from my site. I cant find Labels option. Please help???

[John Funk]

Hi @wahaj_afzal  - Welcome to the Atlassian Community!

Make sure the Labels field is on the Edit screen for that project. 

[Trudy Claspill]

Hello @wahaj_afzal 

Welcome to the community.

Can you please provide more information about your problem and provide some screen images of what you are seeing?

[wahaj_afzal]

Hi @Trudy Claspill . Thankyou.

Actually the labels field was hidden. I reconfigured it to appear in the "Details" section from field configurator. The problem now is that It is appearing as an uneditable field. 

Here as shown in the screenshot, I can not select or edit "Labels" field. 

[Trudy Claspill]

Are you working with a Team Managed project or a Company Managed project? It will say at the bottom of the navigation pane on the left.

Normally the Labels field will display in one of the panes on the right labeled "More Fields" or "Details". In the field configuration for the issue view the field is also often set to be hidden when empty, but you can reveal those hidden empty fields by clicking on the More Fields link that appears at the bottom of that pane.

You should be able to click in the area next to the field where it says "None" and that should open the field for editing.

[wahaj_afzal]

@Trudy Claspill thats the problem, I am unable to click "None" (The area right next to the field "Labels") and unable to open it for editing. It does nothing when clicked. 

[Trudy Claspill]

Are you working with a Team Managed project or a Company Managed project? It will say at the bottom of the navigation pane on the left.

If it is a Company Managed project, see the suggestion from @John Funk about making sure the Labels field is included on the Edit Screen configuration in the Screen Scheme for that issue type for that project.