Kanban boards do not appear when switching projects until the project is refreshed

[Paul Pollard]

Hi,

We have around 20 projects which all share two common Kanban boards (one for development, one for testing). When switching between projects, the boards are not available until the page is refreshed at which point they're accessible just fine.

This is really irritating when completing many minor tasks against different projects and so I was wondering if anyone else had encountered this issue and if so, what they did to fix it?

[Earl McCutcheon]

Hi Paul,

Since its working fine after the page refresh it sounds like there is something blocking javascript on the initial load either from the source page triggering something in the specific path you are taking to initiate the project switch or something locally like a browser add-on conflicting with the initial page load.

Check the javascript console in the browsers developer tools for any explicit errors and let me know if you find anything we can use to narrow this down, and also run through this guide to rule out anything in the browser and network level that might be causing the conflict.

Also what version of Jira are you running and when switching the boards what steps are you taking to do this?  i.e. Are you using the Board Dropdown in the top navigation bar and selecting a board name or are you selecting the Board switcher dropdown under the Project name in the sidebar navigation menu to switch between the two boards, or some other method?

Regards,
Earl

[Paul Pollard]

Hi Earl,

There's no errors in the console unfortunately - I've just compared the warnings/debug that's listed and the only difference between a "working" page and one that experiences the issue is that the "broken" page is seemingly trying to download resources twice:

(batch.js?locale=en-GB&spectrum=true:436) Downloading resources:
(batch.js?locale=en-GB&spectrum=true:436) Downloading resources: js!/s/d41d8cd98... (truncated)

I'm not sure if this is just a coincidence but it's something.

Here's a quick rundown of the answers to the troubleshooting guide:

If you access the Browser in the "No Add-ons mode" does the problem still occurs?

Yes (Chrome).

Is this error occurring with more than one user?

Yes - everyone can reproduce the issue.

Is this error occurring in all the computers with this browser?

Yes - it's not dependent on the PC.

If you access the instance bypassing the proxy (IP : PORT), does the problem still occurs?

Yes.

If you disable the "Compatibility View", does the problem still occurs?

Yes - there's no compatability view enabled.

If you access the instance in Private/Incognito mode, does the problem still occurs?

Yes.

Have you tried to access the instance on a previous version of this same browser and check if the problem persists?

No, though it happens across browsers so it doesn't seem to be a version specific issue.

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Here's the Jira system info from the admin panel:

Version: 7.12.3
Build Number: 712004
Build Date: Fri Oct 12 00:00:00 BST 2018
Build Revision: 5ef91d760d7124da5ebec5c16a948a4a807698df
Installation Type: Standalone

And for replication steps:

• Load Jira project (irrelevant as to which one)
• In the Projects dropdown menu, select a different project
• The left-hand menu no longer recognises that the project has shared boards (a "create board" button is there)
• Refreshing the page makes it work as expected

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Is there any way to load Jira without addons? We have some enabled and it would be good to double-check it's not one of those messing with things...

[Earl McCutcheon]

Hi Paul,

To Disable add-ons at startup you could add the following flag to your Startup Paramaters:

-Datlassian.plugins.startup.options=“/disablealladdons” 
OR
-Datlassian.plugins.startup.options=“/disableaddons=com.atlassian.specific.plugin.key"

Additional Details on this can be seen in the KB "Add-on Tips and Tricks", but be cautious with this one as some system modules can be disabled with this flag and require a manual re-enable via a DB edit as covered in:

• JIRA application does not start due to disabled bundled plugin

On the Error, I did a bit of testing on this and could not reproduce locally on a 7.12.3 instance, and thanks for all the details.  I did notice that I am only triggering a single js! resource download opposed to the double load you noted so that could be related but I have no Idea what could be triggering it at this point.

For next steps here I would recommend reaching out to Atlassian Support at https://support.atlassian.com and link this post in your support request so we can dig into this a bit further with a bit more information about your system.

Do not upload the following data her because it contains sensitive information about your instance that should not be posted in the public forum, but when you create the support request to really see whats going on we would want to look at a support zip and two runs on the browsers HAR file data one page load containing the error and a second after the page refresh when the elements load correctly to compare the difference between the successful load and a failed load.

Regards,
Earl