Kanban board split by epics not showing tickets associated with epics from other projects

[Gina Polster]

Hi

we have dedicated jira projects and kanban boards for each platform we maintain, and some of our projects touch more than one platform. to link issues across jira projects, we use epics. 

our Kanban boards are splitting tickets by epic, while not showing the epics themselves - which is intended.

what is not intended is that tickets that have epics that were created from other jira projects are not showing in this split view. I was assuming then I split the kanban board by epic, it would take ALL tickets from this project and split them by epic, no matter where this epic was created. 

these missing tickets are also not showing up in the section 'has no epic assigned' (because in fact these tickets do have an epic, just not from this project).

how can I fix my kanban boards to show all tickets split by any epic? thank you for your suggestions

[Matt Parks · Accepted solution]

Can you send over the filter used by each board?

Based on the information provided, I am assuming that you are breaking out your board by epics.

I've run a quick test and I'm seeing the same behavior. Basically, if the issue that acts as the swimlane (in this case, an epic) wouldn't normally be pulled into the board, any issues that would be under that swimlane are also not displayed, because the board doesn't have a place to put them.

I was able to work around this by updating my board query as follows

Original query - project = worktrack
Updated query - project = worktrack or issuefunction in epicsOf("project = worktrack")

This way, it dynamically pulls in the epics that you care about to build out swimlanes for the issues which you want to display on the board.

I think the issuefunction functionality is only available through Scriptrunner, but there might be another way of pulling in epics that meet a particular criteria (I just don't know, because I always use the issuefunction).

[Gina Polster]

wow thank you so much for the quick help! this solved my problem, much appreciated.

my filter query was just on project = name, nothing else but adding the issuefunction clause is now returning all my tickets by epic split. perfect :)