Kanban Project Summary View is showing incorrect counts.

[Angela Yadon]

The numbers of done and due in the next 7 days are incorrect. We only have 2 done on this project but 52 are showing in the summary as done. We have 17 due in the next 7 days, but the summary view shows only 3. The other views, such as board, list, and calendar, all show correct data for each task. Any ideas on how to correct this?

[Trudy Claspill]

Hello @Angela Yadon 

Welcome to the Atlassian community.

It sounds like you are working with a Work Management project, where you have Summary, Board, List, Calendar, and other tabs available displayed at the top of the screen.

For the Issues Done issues, exactly what number are you looking at in the summary? Can you provide a screen image and point that out?

For the issues due in the next 7 days this is the filter that the Summary page uses:

project=<yourProject> and statusCategory!=Done AND (duedate >= 0d AND duedate < 1w )

If you use that filter in the Filters > View All Issues screen, what do you get?

[Angela Yadon]

Hi Trudy, 

Yes, it is a Work Management project. I am looking at the summary tab, and then top row of results on that page. There are actually only 4 done, and about 16 due in the next 7 days.

[Trudy Claspill]

The filter used by the Done tile is

project=<yourProject> AND statusCategory = Done AND statusCategoryChangedDate >= -1w

The filter used by the Due tile is

project=<yourProject> and statusCategory!=Done AND (duedate >= 0d AND duedate < 1w )

Try using each of those filters in the Filters > View All Issues page. Review the results and compare them to the issues that you think should be listed.

Notice that they are using statusCategory rather than looking at individual Status values. All status values that are color-coded Green are part of the "Done" Status Category. Take that into consideration when reviewing the results and your expectations.

If you still have questions about the Done tile results, please provide details/screen images that show the status of issues that you think are inappropriately included/missing.

If you still have questions about the Due tile results, please provide details/screen images that show the status and due dates of issues that you think are inappropriately included/missing.