Jira webhook reliability and performance

[Stephen Kent]

We are in the planning phase for a service which will consume Jira webhooks.

How reliable are Jira webhooks? Are we guaranteed to receive a webhook for every event that matches our configured webhook criteria? Are webhooks guaranteed to be delivered within a certain amount of time from the original event?

[Andy Heinzer]

Hi Stephen,

If I understand the question, you are looking to create an integration or app that will have Jira sending webhooks to another application and are concerned about the reliability of Jira sending these.

The answer here is going to be different between Jira Server/Data Center and Jira Cloud.  The link you posted is for Jira server.  However if you are using Jira Cloud, then please see https://developer.atlassian.com/cloud/jira/platform/webhooks/ as that version of the document highlights known limitations and expectations of that platform.

I know that our Cloud platform has to consider rating limiting differently than a server/data center will.

In general, for either platform type, I would expect these to work for each event that triggers them.  However if the system is being overloaded with requests, or a rate limit has been exceeded, then these kinds of calls can be delayed or fail to retry. 

I hope this helps, please let me know more about what platform you are looking to build on and perhaps I can provided a better answer here.

Andy