Jira - unable to find database

[Nachay Johnson]

I am attempting jira, but I am receiving the error below: I've restarted the server and DB.  am running postgres RDS version 13. Does anyone know what's causing this issue? 

Database: We can't tell what database you're using

When your database is not supported, you may lose some functionality. We recommend always using a supported database.

Catalina.log error 

Caused by: org.ofbiz.core.entity.GenericDataSourceException: Generic Entity Exception occurred in deleteByAnd (SQL Exception while executing the following:DELETE FROM public.clusteredjob WHERE JOB_ID=? (ERROR: relation "public.clusteredjob" does not exist
Position: 13))

dbconfig file

<jira-database-config>
<name>defaultds</name>
<delegator-name>default</delegator-name>
<database-type>postgres</database-type>
<schema-name>public</schema-name>
<jdbc-datasource>
<url>jdbc:postgresql://XX:5432/jiradb</url>
<driver-class>org.postgresql.Driver</driver-class>
<username>jiradbuser</username>
<password>XXXL</password>
<pool-min-size>40</pool-min-size>
<pool-max-size>40</pool-max-size>
<pool-max-wait>30000</pool-max-wait>
<min-evictable-idle-time-millis>4000</min-evictable-idle-time-millis>
<connection-properties>tcpKeepAlive=true;socketTimeout=240</connection-properties>
<time-between-eviction-runs-millis>5000</time-between-eviction-runs-millis>
<pool-max-idle>40</pool-max-idle>
<pool-remove-abandoned>true</pool-remove-abandoned>
<pool-remove-abandoned-timeout>300</pool-remove-abandoned-timeout>
</jdbc-datasource>
</jira-database-config>
~

[Fabio Racobaldo _Herzum_]

Hi @Nachay Johnson ,

welcome to the Atlassian community!

Please verify that postgres connector lib has been placed in jira inst folder and then verify that jira server can connect to your dbms server.

Fabio

[Nachay Johnson]

Thank you! I have postgresql-42.5.0 in my lib dir. I am able to access my dbms server from my jira server.