Jira timeout issue after Integration with Okta for Single Sign On

[Madhura A S]

Hi,

We have Integrated Jira with Okta for Single sign On. We are facing the session timeout after 2 hours. 

We have Okta timeout as 30 days. I tried disabling the bot killer plugin as suggested in https://community.atlassian.com/t5/Jira-questions/JIRA-session-timeout-set-to-1-hour-due-to-JIRA-bug-Okta-and-2FA/qaq-p/630382 but issue still persist.

Please suggest how we can increase the session timeout for Jira Application

Regards,

Madhura

[Jon Espen Ingvaldsen Kantega SSO · Accepted solution]

Hi @Madhura A

I believe you must edit the  $JIRA_INSTALL/atlassian-jira/WEB-INF/web.xml file. The value within the  session-timeout tag defines the amount of time the session will exist, in minutes.

<web-app ...>

...

<session-config>

<session-timeout>300</session-timeout>

</session-config>

...

</web-app>

Anything 0 or below sets it to an unlimited timeout

JIRA needs to be restarted after the above changes to have effect the new session timeout.

Hope this works for you.

Cheers,

Jon Espen

Kantega SSO

[Madhura A S]

Thanks @Jon Espen Ingvaldsen Kantega SSO

I will try this solution.

Regards,

Madhura