Jira template that auto-assigns issues upon creation

[Ana Monteiro]

I have a team who needs to create different tickets in their board. each ticket needs to be assigned to a specific person based on business area defined in the ticket

[Kristian Walker _Adaptavist_]

Hi Ana,

You could do this using an Automation Rule, or if you have ScriptRunner for Jira Cloud. 

Using both of these solutions, you would define a script or automation based on the  trigger of issue created. 

When an issue is created it would then trigger this autonation / script which would  then have several if checks which check the business area field and if it matched a certain value then assign to a specified person. 

I hope this information helps.

Regards,

Kristian

[Trudy Claspill]

Welcome to the Atlassian community, @Ana Monteiro 

Are you familiar with the native Automation Rules feature?

If not there is free, on-demand training available through the Learning link at the top Community pages. Here is a search for Beginner and Intermediate lessons on the topic:

https://community.atlassian.com/learning/catalog?product=Jira&search=automation&learningLevel=Beginner%2CIntermediate

There are also rule templates available to help you get started.

What is your level of access in the project/space? Are you a Space admin? Are you a Jira Admin?

How many values are there for "business area"?

If you have some experience with (and access to) Automation Rules I would encourage you to try creating a rule for this, using a test project or test work items so that you don't affect your production data. Create the rule in stages, adding more functionality to it. Use Log actions to print out information about the issue in the rule execution audit log to see if you are getting what you expect. Show us what you come up with if it isn't working the way you want and we can offer advice on modifications.