Jira stopped sending email on ticket creation

[Vitaly Milavsky]

Jira stopped sending an email on ticket creation all of a sudden last week. I checked the project email notification settings and it's still configured to send an email to a single user on ticket creation.

[Ravi Sagar _Sparxsys_]

Hi @Vitaly Milavsky 

You can first try checking using the Notification helper.

Ravi

[Vitaly Milavsky]

This is the results

Status: IT Support receives notifications for the 'Issue Created' event
           IT Support does not get notified of their own changes.

[Ravi Sagar _Sparxsys_]

Who is supposed to receive an email? The Reporter of the issue?

There is a setting that defines whether user should get notified for their own changes. You can read about it here.

Ravi

[Vitaly Milavsky]

We have a distro group called IT Support that emails everyone in IT, that's the group that should receive an email whenever a ticket is created. According to the notification helper it shows the distro as receiving the email. Are there any logs I can check to see what's happening?