Jira stopped. Now can't start

[sam]

Did these steps to restart jira once.

2. Jira Stop_service.bat. It didn't stopped successfully.

3. Start_service.Bat : Started Successfully But not able view UI.

we have Installed as a service in windows and restarted server but it didn't helped. 

Please Suggest how to Debug.  

[Nic Brough -Adaptavist-]

It looks to me like you have tried to give Jira an SSL key, but pointed it at a keystore that does not have a key in it.

[sam]

No I didn't tried anything. 

[Nic Brough -Adaptavist-]

The logs you've shown us tell us that it is unable to load SSL Keys from the keystore because the ones you've pointed it to are not there.

I'm not saying you personally has done something, but someone HAS misconfigured your SSL keystore.  That is what the logs are saying, there is no other way to get this problem.

[sam]

Ok. Thank You for your Help. Can you Please Guide me How to Resolve this issue. 

[Nic Brough -Adaptavist-]

Either remove the configuration that is trying to make it read the key, or put the key in the keystore with the right alias, the one Jira has been configured to ask for.

I'm not sure I can go into much more detail than that - I don't know what documents have been read in order to try to configure this by your admins.

[Gregory Van Den Ham]

Under services, what's the condition of atlassian Jira?   

Have you looked at the Jira logs?   It will be under a folder called log in JiraHome folder.

[sam]

• 17-Apr-2018 08:23:21.223 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: D:\Atlassian\JIRA\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;.
  17-Apr-2018 08:23:21.864 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
  17-Apr-2018 08:23:22.145 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
  17-Apr-2018 08:23:22.145 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["https-jsse-nio-443"]
  17-Apr-2018 08:23:22.411 SEVERE [main] org.apache.coyote.AbstractProtocol.init Failed to initialize end point associated with ProtocolHandler ["https-jsse-nio-443"]
  java.lang.IllegalArgumentException: java.io.IOException: Alias name Jira does not identify a key entry
  at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:103)
  at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:81)
  at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:244)
  at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:866)
  at org.apache.tomcat.util.net.AbstractJsseEndpoint.init(AbstractJsseEndpoint.java:213)
  at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:575)
  at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:65)
  at org.apache.catalina.connector.Connector.initInternal(Connector.java:944)
  at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
  at org.apache.catalina.core.StandardService.initInternal(StandardService.java:549)
  at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
  at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:873)
  at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
  at org.apache.catalina.startup.Catalina.load(Catalina.java:606)
  at org.apache.catalina.startup.Catalina.load(Catalina.java:629)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:498)
  at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:311)
  at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:494)
  Caused by: java.io.IOException: Alias name Jira does not identify a key entry
  at org.apache.tomcat.util.net.jsse.JSSEUtil.getKeyManagers(JSSEUtil.java:212)
  at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:101)
  ... 20 more

[sam]

17-Apr-2018 08:23:22.427 SEVERE [main] org.apache.catalina.core.StandardService.initInternal Failed to initialize connector [Connector[HTTP/1.1-443]]
org.apache.catalina.LifecycleException: Failed to initialize component [Connector[HTTP/1.1-443]]
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:112)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:549)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:873)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
at org.apache.catalina.startup.Catalina.load(Catalina.java:606)
at org.apache.catalina.startup.Catalina.load(Catalina.java:629)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:311)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:494)
Caused by: org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:946)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
... 12 more
Caused by: java.lang.IllegalArgumentException: java.io.IOException: Alias name Jira does not identify a key entry
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:103)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:81)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:244)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:866)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.init(AbstractJsseEndpoint.java:213)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:575)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:65)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:944)
... 13 more
Caused by: java.io.IOException: Alias name Jira does not identify a key entry
at org.apache.tomcat.util.net.jsse.JSSEUtil.getKeyManagers(JSSEUtil.java:212)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:101)
... 20 more

[sam]

Under Services Jira is Running