Jira started a trial because of the 10-user limit, but there has only been 9 people in the space?

[VICTORIA]

As the title says, there has been, at maximum, 9 people in my space, but Jira started a standard trial a couple of weeks ago, and I'm just confused. The bill is telling me that I will be charged for 12 user seats.

Right now we have 9 members on the space. I did have two more spaces: the tutorial space that is created with your account and another one I made for testing, but both only had me as a member. Also, a member of my team changed accounts last month, so for a few days we had both of his accounts on the space (9 users at that time) as deleting the older one would not work for a few days, which I only bring up because that's the only way it makes sense to me that 12 users would be counted (9 actual users + repeated account + 2 times me in other spaces).

Is there anything we can do to solve this? We never surpassed 10 users, not in that space, not in all the spaces I had combined, unless Jira counts myself multiple times for some reason.

[Trudy Claspill]

Hello @VICTORIA 

Welcome to the Atlassian community.

Your Organization Admin can go to https://admin.atlassian.com and go to the Billing tab.

There you should be able to find a line item for your Jira subscription. There should be a column that specifies the number of users. That number should be a clickable link.

If you click that link you should get a list of all users that have access to the product, for which you will be billed.

Does that show you 12 users?

[VICTORIA]

Thank you very much for the quick response. Yes, I can see it now, but now I'm even more confused.

We are using Jira in class for a year-long project. The users listed are me, my 8 teammates and 3 other classmates that are not in our team. My teammates and I are shown as "active" while the unrelated classmates are shown as "invited." I'm the admin of the project and I never shared a link or added them manually. The other admin is our professor, so I'll have to ask him if he invited them by mistake.

Can you help me with what exactly "invited" means? And could I delete those 3 before the trial runs out to save the project?

Thanks again.

[Trudy Claspill]

Hello Victoria,

"Invited" means that an administrator sent them an "invitation" to access your Jira instance but they have not yet accepted the invitation and actually accessing Jira.

Yes, you can remove the Invited users to reduce your user count.

After getting the total count down to 10 or less you also need to proactively downgrade your subscription back to the Free version. Click the Manage button to the right of Jira in the Billing page. There you would find the option to Change Plan. Click that to find the option to select the Free plan.

[VICTORIA]

Thank you very much, Trudy! We are back on the free version. God bless you.