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Jira service desk an existing cases are opening new cases

Casey Chien
Casey Chien
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November 20, 2019

Hi,

I got an issue is related to an existing cases are opening new cases.

why replies to existing cases are opening new cases, instead of appending to the existing case?

 

thanks 

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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November 30, 2019

How have you conffigured the email channel?

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