Jira sending recurrent notifications based on a Due-Date field

[Sumit Sharma]

Is there a way in Jira wherein Jira can send a customised notification to a DL based on the value of a particular field? We have a use-case where we would like Jira to start sending customised notifications (for the issue reported under a specific Jira ticket) based if the "Due-Date" customised field is reaching. We would like to send such customised notifications to customers at regular intervals based on a "date field" on Jira. The severity of such notifications should keep getting increased as we come closer to the "Due-Date" field. 

[Oualid Belbacha · Accepted solution]

Hello Sumit, 

I would do that with the following : 

• Scheduled Automation Trigger:

  Use the Scheduled trigger to set up a rule that runs at regular intervals or regular jobs using cron.

• Condition:

  Set conditions to check if the "Due-Date" field is reaching or has passed a certain threshold with JQL.

• Actions:

  Define actions to send customized notifications. In this case, the severity of notifications can be increased as the due date approaches.

  Email Notifications:

  Configure email notifications with customized content.

[Sumit Sharma]

Thanks for the quick turn around. Since I am relatively new to Jira development, could you please let me know if I would be able to do whatever you mentioned above using my Admin role for a Jira project?

[Oualid Belbacha]

Hello Sumit , 

Please share your public LinkedIn profile for further discussion.