Jira pages running slow and lagging

[Charoenying_ Charuwat _Agoda_]

I’m experiencing slow performance on Jira ticket portals when using normal mode in Chrome, Edge, and Firefox, but the portals work fine in Safari normal mode and in Incognito/Private mode for all browsers; this suggests something related to browser profiles, cached data, or extensions is affecting standard sessions, and it’s not convenient to rely on Incognito mode as a long-term workaround.

[Fazila Ashraf]

Hi @Charoenying_ Charuwat _Agoda_ 

Have you tried the browser troubleshooting steps in https://support.atlassian.com/atlassian-cloud/kb/jira-or-confluence-cloud-instance-is-running-slowly/ ?

[Marc -Devoteam-]

Hi @Charoenying_ Charuwat _Agoda_ 

Check the browsers, are they up to date, are there extensions active?

Reset the browser to defaut.

Are you on a company device, and are policies on these browsers pushed.

Many issues can be related to this, but as it's browser based and on another browser this is fine, the issue seems locally related