Jira on demand - Incoming mail from Office 365

[Karl]

We're trying to set up our Jira on demand to read e-mails from Office 365. I use the same host name as in Outlook, but get the error message SocketExeption: SOCKS server general failure.

Any ideas on how to fix this?

[Karl]

Solved by Atlassian.

The problem was that I used the same servername as I use in Outlook. That would be something like adm34prs878474.outlook.com.

The solution was using outlook.office365.cominstead.

As described here: http://office.microsoft.com/en-us/outlook-help/settings-for-pop-and-imap-access-HA102908389.aspx