Jira migration

[nikki pattikayhatu]

Hello,

We would like to move away from the current customer structure and migrate from Jira ITSM to Jira Software. Is this recommended and Is anyone aware of successful cases where the migration went smoothly?
In my test environment, I notice that tickets are not migrating correctly because certain fields do not exist in Jira Software and are therefore not transferred properly.

[Marc -Devoteam-]

Hi @nikki pattikayhatu 

JSM projects and Jira projects are based on a different structure.

JSM uses specific fields related to its projects that indeed don't exist in Jira.

So as my other community members ( @Jack Brickey / @Dave Mathijs ) are referring to what is your use case?

[Jack Brickey]

Hi @nikki pattikayhatu , when you say you want to migrate, what exactly do you mean? Are you wanting to retain the data that exists in some of your JSM spaces a.k.a. projects? If so, you can export the data to CSV and import it into your new Jira projects. Of course @Dave Mathijs a has raised import questions that should be considered before switching horses.

[Dave Mathijs]

Hi @nikki pattikayhatu 

Could you please elaborate on the WHY of this idea/decision?

What are the reasons or what is the rationale for the switch from Jira Service Management to Jira?

What are you tracking? Requirements, development or customer support?

Although both Jira Service Management and Jira belong to the Jira platform, their capabilities/features differ quite extensively, and thus it's not a lightweight decision to move your "work items" from one app to another.