Jira issue approvals

[sravani vennapusa]

Can the Jira issue Approvals be sent to mails for approvals in Jira cloud without any paid app. If yes, how can we do it. Can someone please suggest.

[Marc -Devoteam-]

Hi @sravani vennapusa 

Approvals can only be sent automatically when using JSM.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-approval-stage-for-a-request/ 

Regular Jira has no approval email option.

If you have a workflow in a Jira space (non-JSM) with approval like setup, use Jira automation rules to sent out emails on changing a work item to such a status and if there is a reply email.

But if this is to external non Jira licensed users there can't be any automatic transition to another status based on a reply email, as the replying user requires Jira access, to have a comment posted.

[Wajdi from VIP_LEAN Solutions]

Hello @sravani vennapusa 

We have implemented workflows with "approval" steps in Jira Software where, for example, a manager is expected to give his/her GO. In Jira, this is usually just another workflow status. In such cases, external systems are often an option to think about.

An n8n automation is a practical solution here. It can use REST API calls or webhooks to pick up workflow events, access an email account, and send notifications to people both inside and outside Jira. We have used this approach many times with a free open-source n8n instance, and it is usually quick to implement. With a Claude AI, a workflow like this can often be set up in about a couple of hours.


BR Wajdi.

[M Chandra Shekar]

@sravani vennapusa Are there any specific criteria for approval?

[sravani vennapusa]

No, just transition approval.

[M Chandra Shekar]

will the approval be done by a Jira user or Non Jira user?

[Arkadiusz Wroblewski]

Hello @sravani vennapusa 

In Jira, that email is basically a link back to the work item, where the approver can approve or decline it in Jira.

If you want users to Approve / Decline directly from the email, Atlassian documents that for Jira Service Management, not for regular Jira Out of Box.

manage-settings-for-approval-by-email