Jira is organizing defects incorrectly. The current sorting is "Blocker> Medium> High> Low".

[Ravikanth]

Hello, when I sorting by priority, Jira is organizing defects incorrectly. The current sorting is "Blocker> Medium> High> Low".

To align with how teams interpret the priority of the defects, the order should be "Blocker > High> Medium> low".

[Dan Breyen]

Hi @Ravikanth I believe this is the same for Data Center, if you are the system administrator, look under Settings (the gear) / Issues and then look under the Priorities section and select 'Priorities'.  This should list the priorities as well as their rank.  Is this listed as you expect?  If not, you can change that here to get the priorities to sort how you would like them.

Hope that helps.

[Matthias Gaiser _K15t_]

@Dan Breyen is right, here are also the corresponding docs.

[Ravikanth]

Hi @Dan Breyen @Matthias Gaiser _K15t_ , Thanks for the quick response, Yes I am the system administrator, please see below screen shot we follow the same priority.

[Ravikanth]

[Dan Breyen]

@Ravikanth Have you also looked at the Priority Schemes to see if these may have changed?

[Ravikanth]

@Dan Breyen ,

I have set it as required "Blocker > High> Medium> low"., but still when we query with below JQL query

issuetype in ("E2E Bug", Bug) AND status not in (closed, done) AND labels in (Unicorn_UpgFRP_SQAR, Unicorn_UpgFRP_SQAR) AND Severity in ("1 - Critical") ORDER BY priority ASC

[Ravikanth]

[Ravikanth]

Hi @Dan Breyen , Can I have update on this please?

[Dan Breyen]

I would suggest contacting Atlassian Support.  They can chime in if they have any other suggestions, and they can look at your setup.