Jira integration with Bitbucket: sync does not work

[Andrey Siver]

We setup the integration of Jira Server with Bitbucket Cloud according to the Connect Bitbucket Cloud to Jira Software Server. The repos were added successfully. But no futher sync performs afterwards. We tried everything in doc Fix error connections between Jira Cloud and Bitbucket and these did not help. The sync state is hanging forever: image

The clicking on sync button does not work (either by hands or automatically).

This issue looks like a bug since there are no ERROR or WARN messages in atlassian-jira.log file concerning this issue (we switched the following log appenders into DEBUG level: com.atlassian.jira.plugins.dvcs, com.atlassian.jira.plugins.dvcs.scheduler, com.atlassian.jira.plugins.dvcs.spi.bitbucket, com.atlassian.jira.plugins.dvcs.spi.bitbucket.BitbucketCommunicator).

So it looks like the sync works ok but it does not.

How can we fix the sync?

[Andrey Siver]

The problem was solved (partially I suppose) by restarting Jira server. The possible reason is in leaking http connection in Apache HttpClient.