Jira free deactivated: Can someone help to prevent data loss?

[horoman]

I can not reach my jira app on a specific url (like https://some-name.atlassian.net) anymore (free plan). I got an email on 2026/01/12 that it will be deactivated if I do not login. Back then, I clicked the link and logged in. But now it seems it got deactivated anyway (something about my login probably did not work properly?!). How can it be activated again? I have data there which I do not have elsewhere (dev status, issues and so on).

Findings:

• The AI-Chat on support.atlassian.com tells me, login might not enoug to create activity...
• reactivation on admin.atlassian.com in the billing tab is not possible, as jira is not listed as an app there (was an idea of the AI-Chat)
• according to the mail, jira shall be deactivated on 2026/01/19. that would be 16 days by now (2026/02/04).

[horoman]

Any other ideas on how to get Atlassian to restore my data before it is deleted?

[Florian Bonniec]

Hi @horoman 

You can raise a support request to Atlassian under billing section. When you click on the link from the deactivation email, make sure to wait the UI is displayed and you are on the right product. Sometimes I receive email for Confluence but when I click on it I'm redirected to JIRA so I have to switch app.

Regards

[horoman]

Thanks for your reply!
I will try that.
And yes, I waited long enough. There was an error message that this page does not exist. And I can also not see the jira app anymore when I login to my atlassian account which before was possible.

Edit:

Screenshot of the inital problem

[horoman]

I cannot see any option to raise a support request (free account...). Am I missing something?