Hi
Recently we had one user who had an issue with the Jira for Outlook add-in.
It's easily installed and works fine with the OWA. But when the user tries to use it locally with Outlook it does not work.
Tried to uninstall the add-in, restart and install it again.
Tried to run an online repair of the office package.
Tried to run the Office removal tool and install.
Tried to setup a new Outlook profile.
Tried to setup a new PC, but the issue remains the name.
We've then tried with a community solution, where you do the following:
- Under Administration --> Products --> Site --> Connected apps --> Manage the Jira Cloud for Outlook app --> click Revoke beside your username. Then re-install the add-on and hopefully it starts and prompts you to authenticate again.
Access for the user seems to be correct under the user settings in Atlassian/Jira.
The user is running Outlook version 2303 (Build 16501.20196)
