Jira failure

[Monica Dan]

in the last 3 hours

- Jira service was down

- all JSM workflows failed to work

- all users have been removed from Jira service management users

- tickets cannot be assigned to users in any Jira space

Can you help resolve asap?

Thank you

[zoltanersek _outpostlabs_dev_ · Accepted solution]

yep, there's an ongoing incident, you can check the status here: https://status.atlassian.com/ 

I heard some people were able to use the MCP server to tell the agent to assign some tickets to people 

[Monica Dan]

Thank you 

This has been resolved https://jira-service-management.status.atlassian.com/incidents/91wr4x0zhhyj

I now can tag all users and all seems to be working normally and as expected. However I am closely monitoring

[zoltanersek _outpostlabs_dev_]

wow, that was a long incident

[Jeroen Poismans · Accepted solution]

Hi,

Have a look at the Atlassian statuspage:

https://status.atlassian.com/

There are active incidents across multiple products and they involve incidents with User Management. Better bookmark the page or better, subscribe to events for the products of your intrest to always be up-to-date on active incidents an outages.

[Gor Greyan · Accepted solution]

Hi @Monica Dan ,

Welcome to the Atlassian Community!

Atlassian has an ongoing outage regarding this issue. 
You can follow this status page by selecting the Jira card and following updates.

https://status.atlassian.com/