Jira doesnt work again

[Ladislav Prchal]

When going on any page, I retrieve error:

Vyskytl se problém na naší straně

Pokud se problém opakujte, sdílejte tyto informace se správcem, který by měl kontaktovat podporu.

Hash 1YWLHPB Trace 5390f1bf5ec446aa842f8e09bc5ae297

I LOVE how I was unable to create a ticket and had to go here on a forum. Great idea having it like that

[Nikola Perisic · Accepted solution]

Hello @Ladislav Prchal 

Have you clear your cache and started in incognito mode?

[Ladislav Prchal]

You are correct! The proper way how to work with Jira is to always use incognito mode as google account login is never enough!

Thank you for getting it working again! I just need to use anonymous regime every day and try everything whenever I get generic message that something is wrong.

Work with Jira is bless!

[Ladislav Prchal]

Also love it how the list of tickets and all other pages work properly, but ticket detail is unavaliable.

Alright. As nothing have helped and you have zero idea how to handle and I need to work, let's reinstall browser because why not, right?

[Dirk Lachowski]

@Ladislav Prchal you realize that people in this forum are Atlassian customers trying to help, right? So please try to be less passive agressive. We decided to help, but we do not have any obligation to do so. And I’m definitely not helping someone who’s just rude.

[Brita Moorus]

Hi, @Ladislav Prchal - totally understand how frustrating this kind of issue can be 😕Especially when you’re just trying to get work done.

I'd recommend checking Atlassian’s status page to see if there are any ongoing incidents that might be affecting Jira right now. That can help confirm if it’s something happening more broadly or specific to your environment.

If everything looks green and the problem still persists across browsers/incognito, it might be worth reaching out to Atlassian Support directly with that trace ID you mentioned.

Hope it gets sorted soon - hang in there! 💪