Jira does not work in firefox but works in Chrome

[Michael S Borokhovsky]

In Firefox I get "You don't have permission to view it, or it doesn't exist. Contact your admin to request access."

The same link works in Chrome with no problem.

[Aron Gombas _Midori_]

Isn't this possible that you are simply logged in with two different user accounts in the two browsers?

(Security issues are very unlikely depend on the browser.)

[Trudy Claspill]

Hello @Michael S Borokhovsky 

Welcome to the Atlassian community.

What are you attempting to access?

Have you tried using a Firefox private window?

Have you tried clearing your Firefox browser cache?

[Michael S Borokhovsky]

Yes,  in the private window iI still get the same message.

I'm trying to access a Jira https://isc-penn-jira.atlassian.net/browse/PENNANT-2981. It gives me a generaic Jira interface as if it does not recognize my account at all. But it all works OK in Chrome.

[Trudy Claspill]

Through Firefox are you able to login to the base URL - https://isc-pen-jira.atlassian.net/jira ? 

Has Firefox ever worked for you to access data in that site?

Are you using the latest version of Firefox?

[Michael S Borokhovsky]

Yes, Trudy. That was it. I just had to re-login to https://isc-penn-jira.atlassian.net and it worked. Apparently, Firefox kicks you out after awhile and requires to re-authenticate.

THANKS YOU!