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Jira cloud Migration

Shaf_Ali May 11, 2025

I want to Migrate Jira cloud instance to another Jira cloud instance. I have created backup of my instance now want to import that Zip file but I got the following error as my Zip file size is 267 GB. Kindly help me to resolve this error and give the possible solution for migration. I already tryin g to find the cloud migration assistant but it is not supported cloud to cloud migration.

Import error

There was an error importing file jira-export.zip. Following issues were reported:

  • The extracted .xml files are greater than 10GB. To continue importing these files, contact support.




2 answers

0 votes
Piyush Annadate _ACE Pune_
Community Champion
May 12, 2025

Hello @Shaf_Ali ,
You can use the Setting -> Data transfer from admin.atlassian.com to perform the cloud to cloud migration. 

And yes, Atlassian support may help you to import 10gb+ files for import. Would suggest to go with Cloud to Cloud migration, 
JCMA - JIRA Cloud Migration assistant is for Data center to Cloud.

Shaf_Ali May 12, 2025

I just want to migrate data not to transfer or move data from one instance to another. 

Piyush Annadate _ACE Pune_
Community Champion
May 12, 2025

Data Transfer would copy data from instance A to B; it won't MOVE .
Name could be confusing. 
Ref. https://support.atlassian.com/organization-administration/docs/copy-product-data/

0 votes
Shaf_Ali May 11, 2025

 

Kindly see the error below which I'm facing.

image.png

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