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Jira boards and Jira issues can not be updated or accessed

Ardalan Sepehri October 20, 2025

Hi since this morning we receive this error and all our Jira instances are affected and we can not access them: 

"Hash 17ZYTET Trace 77c7729911f647d1b97bf29f24b47fd9"

Please let us know when we can be back to normal?

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Gor Greyan
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October 20, 2025

Hi @Ardalan Sepehri

Starting from the morning, Atlassian has an ongoing Incident, regarding different part of the Jira.
You can follow up on this via the Status Page.
https://jira-software.status.atlassian.com/

0 votes
John Funk
Community Champion
October 20, 2025

Hi Ardalan

There is an ongoing incident with AWS affecting all Atlassian products. You can follow along here: 

https://status.atlassian.com/

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