Jira board is grayed out- Error

[Maqbool Ahmad]

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) [catalina.jar:8.5.32]
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81) [catalina.jar:8.5.32]
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) [catalina.jar:8.5.32]
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:650) [catalina.jar:8.5.32]
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342) [catalina.jar:8.5.32]
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:800) [tomcat-coyote.jar:8.5.32]
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) [tomcat-coyote.jar:8.5.32]
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:800) [tomcat-coyote.jar:8.5.32]
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1471) [tomcat-coyote.jar:8.5.32]
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.32]
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_181]
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_181]
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.32]
	at java.lang.Thread.run(Thread.java:748) [?:1.8.0_181]
Caused by: org.eclipse.gemini.blueprint.service.importer.ServiceProxyDestroyedException: service proxy has been destroyed
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor$ServiceLookUpCallback.doWithRetry(ServiceDynamicInterceptor.java:102) [?:?]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.support.RetryTemplate.execute(RetryTemplate.java:81) [?:?]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.lookupService(ServiceDynamicInterceptor.java:448) [?:?]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.getTarget(ServiceDynamicInterceptor.java:410) [?:?]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) [?:?]
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spri

[Shannon S]

Allan, 

1. What actions did you take in Jira to receive this error?
2. I assume this message is seen in the Jira server logs, and the only indication of a problem in Jira is that the board is greyed out. Is this correct?
3. What version of Jira are you running?
4. Did you recently install any add-ons? Are any of the add-ons developed in-house?
5. Lastly, the error message itself appears to be cut off of your message. It would have appeared prior to the beginning of the message that is pasted here.

Thank you for your help!

Regards,

Shannon