Jira automation sync ticket progress between 2 projects

[jstewart01]

Is there to sync 2 projects that have the same workflow but one is managed by the company and the other is team managed. 

[Walter Buggenhout · Accepted solution]

Hi @jstewart01,

Thanks for mentioning that one project is company managed and the other is team managed. The configuration between these two project types does not use the same statuses (even if they might have the same names) and so copying the status from your trigger issue simply is not possible.

As a workaround, you can adjust your automation rule so that it explicitly sets the correct status in your target project. You should be able to use an IF ... ELSE ... block condition that validates each possible transition and then explicitly sets the appropriate target status.

Hope this helps! 

[jstewart01]

@Walter Buggenhout thank you for that and that IF.. ELSE block should go before or after the For linked issues?

[Trudy Claspill]

I believe that @Walter Buggenhout is recommending using the If..Else block inside the Branch, however an If..Else block does not appear to be available within a Branch, only outside of a Branch.

[Walter Buggenhout]

Hi @jstewart01, I was just trying to point you in the right direction there. You can indeed set up an if ... else ... block and add branches to each block, like this:

 

[jstewart01]

@Walter Buggenhout  Thank you I was able to successfully create the else-if statements for each status. I appreciate the direction. Also thank you @Trudy Claspill

[Syed Majid Hassan -Exalate-]

Hi @jstewart01

This is Majid @ Exalate. 

I hope you have managed to resolve this issue by using Jira automations, but it might be good to know that you can do this across Jira instances as well i.e. sync one project on Jira A to another project on Jira B. So whether it is a local sync (your use case) or across different Jira instances, it should work out of the box with Exalate. 

Hope it helps. 

Thanks

Majid

[Diana_Architect_ZigiWave]

@jstewart01 hi. as already mentioned - jira automation would be one of the probable solutions to your use case. there are also other options, such as 3rd party tools from the atlassian marketplace. if you're interested, feel free to check zigiops at the atlassian marketplace. connects systems bi-directionally, syncs their data (you can choose what exactly to sync) easily. you can even try it via our trial version.

br, diana (zigiops team)