Jira automation sends E-Mail does not work

[Onur Cevik]

Hey!

As you can see in the picture below I try to creat an automation rule but something is wrong. It checks if a summary of an issue contains the second value (a certain word). Does someone know what went wrong?

[Michael Wohlgemuth _Wolge_ · Accepted solution]

Greetings Onur!

First, make sure at least one of the issue summaries in the newly created project contains the word youre looking for, since that what youre comparing with.

Then remove everything but the word you need to compare with, in this case leave only "delegatedprojectgenerator" in "Zweiter Wert".

Did that change anything?

[Onur Cevik]

Hey @Michael Wohlgemuth _Wolge_ 

It still does not work. Nothing happens. Nevertheless thanks a lot!

[Michael Wohlgemuth _Wolge_]

Hmm. Ive just checked my local instance, and i dont have this "Project Created" trigger. But that might not be a problem.

Just for sanitys sake though: Can you change the trigger to "Issue created" (should be along the lines of: "Vorgang erstellt" in german) and leave the rest as mentioned before?

Mine is looking like that, and it in fact edits the description as expected when an issue is created with "thisvalue" in the summary:

[Onur Cevik]

Hey @Michael Wohlgemuth _Wolge_ 

I followed your tip and it has worked! There might be a problem with the trigger Project created. Thanks a lot!

[Michael Wohlgemuth _Wolge_]

Haha. Lovely. Thank you very much for the feedback and have fun automating ALL THE THINGS :D

[Onur Cevik]

Will have a lot of fun :D

[Onur Cevik]

Hey @Michael Wohlgemuth _Wolge_ 

Another question. You could help me further with another issue. In my automated notification I would like to mention the project lead with smart values. In Jira documenation I could not find aynthing related to that. Do you know the smart value? I have tried {{project.lead}} but it displays random digits

[Onur Cevik]

I have solved it. Nevertheless thanks :D

[Michael Wohlgemuth _Wolge_]

Hey again @Onur Cevik !

Since youve solved that already, kudos to you :D And for anyone else who might stumble upon this thread:

{{project.lead.name}} for the username of the project lead

{{project.lead.displayName} for.....well.....you know, the display name - which is prettier sometimes :)

[Jan Šimek]

HI @Onur Cevik

you are mentioning it does not work - meaning it does not send the email?

Can you send us the error message which it gives a description?

I have had similar issue, but the problem was not in the process itself, but in the email or the setting regarding the receiver of your email.

[Onur Cevik]

Hey @Jan Šimek 

Thanks for helping! Thanks to @Michael Wohlgemuth _Wolge_ I have solved this issue!

[John Funk]

Hi Onur,

Not sure that I follow the language there, but try using " " instead of ( ) 

[Onur Cevik]

Hey @John Funk , still does not work....

[John Funk]

What is the word in the Summary that you are looking for? 

And what do you mean by it "does not work"? Is it not firing? Is it firing and nothing is returned? Does it say that the Condition was not met? 

[Onur Cevik]

I am looking for "verweis=delegatedprojectcreator" in the summary of an issue. Nothing happens. It is not firing and an error does not appear. Nothing

[Onur Cevik]

The purpose of the rule is that I want to send an email to all employees if a project has been created. Except those projects which do not contain that mentioned word

[John Funk]

What is the trigger based on? Surely that is firing? 

And if so, then it goes immediately to your Condition. And it either meets the Condition or doesn't meet it.

I suspect that it is not meeting the condition. Do you need all of those works in the Condition? Would "delegatedprojectcreator" not be sufficient?  I also suspect that the = is your problem as that is a key word/symbol. You need to not use that in your Condition. 

[Onur Cevik]

@John Funk 

I have now tried again but it does not work. I explain what I am trying to achieve. I use the app delegated project creator. When I create a project with this app I want all employees to be informed by email but only if the project has been created with this app. I try to achieve this by putting a word in an issue. Creating the project is the trigger and the trigger is linked to the condition that the word must be present in an issue

[John Funk]

Oh, your question is about the app. You have posted this question in the wrong place - it should be in the Marketplace app group. You need to contact the vendor of the app for support.