Jira automation: how to add a watcher by email?

Question

I have an incoming bug reports that have the author's email in the description. I can successfully extract it. The emails are our company emails that match the Jira user emails. Unfortunately, if I try to add that email via a variable using "Manage Watchers" action, it doesn't work. And I don't see any other action to find a user by email. Am I out of luck?

Tugba Capaci · Accepted Answer

Hi @Dmitry Shulga ,

You can find users by email and set them as watchers of an issue by sending a web request.

Check out this post:

https://community.atlassian.com/t5/Jira-Service-Management-articles/Populate-a-user-picker-field-from-the-description-field/ba-p/2134905

For your case, it might be:

* Just extract your user email from the description and create a variable for userEmail with this smart value:

* Add Send web request node and write the call

GET https://your-domain.atlassian.net/rest/api/3/user/search?query={{userEmail}}

* Add Add watchers node and write the smart value

I hope this helps.

Tugba
actioner.com