Jira automation executes twice at the same time

[Andrei Morozov]

Hi, I have a simple automation rule based on status transition that creates a new linked ticket.

It usually works fine, but occasionally it executes twice simultaneously, and I can't figure out the reason behind this issue. I have a condition in place to check whether there's already a linked issue or not, but it seems to be ignored due to parallel rule executions.

Can you provide any ideas on how to fix this?

[Bill Sheboy · Accepted solution]

Hi @Andrei Morozov -- Welcome to the Atlassian Community!

This is a known defect which appears to have been introduced with the feature to set an issue status during the create: https://jira.atlassian.com/browse/AUTO-916

I just confirmed it still happens for my test project.  The work-around is to disable this permission to set the status at issue create.

Can you confirm that is what you were doing before the symptom?

Kind regards,
Bill

[Andrei Morozov]

Wow, yes, it is!

I've printed comments with issue status name and it is clear, that automation fires twice.

I added additional if statement to check is it really needed status and everything works fine!

[Andrei Morozov]

@Bill Sheboy thank you a lot!

[Brant Schroeder]

@Andrei Morozov Welcome to the Atlassian community

Are users hitting the transition button twice so the thread is running twice?  Can you test that?

[Andrei Morozov]

It is impossible to hit the button twice because after the first click, the dropdown menu with possible ticket transitions closes.