Jira admin cannot approve board access – “You can’t grant view access”

[Malte Nielsen]

I have the following issue:

We have a new user in Jira who should provide support in a new board. When I try to add the user to the board, the access needs to be approved by our admin.

The problem is: although I am a Jira admin, I get the message
“You can’t grant view access. Ask your Jira administrator for help with access requests.”

As a result, I’m not able to approve or grant access to the new user myself.

Does anyone have an idea what might be causing this or how to resolve it?

[Staffan Redelius]

Hi @Malte Nielsen  and welcome to the community!

Are you in a Company managed project?

In that case check if you have the Global permission "Share dashboards and filter" by clicking on the cog in the upper right corner and go to System -> Global permissions.

If you are in a Team managed project you should be able to administer the project by your Global permission as a Jira admin.

Let me know if this helps!

Best regards

/Staffan